This is one of those features all IT Admins should know about. If you want to make your techs lives easier, this is a must have.
Under Rep Console, choose Canned Scripts at the top and then the Add button to add a new canned script.
Resource Files are stored on the server to copy them add the CMD command like this. You do not need to know where on the server they're stored as every %RESOURCE_FILE% variable is linked directly with the file you provide.
copy %RESOURCE_FILE% "C:\Program Files (x86)\[app_name]\[app_name]" 
Here's an example PowerShell script that was made
To run this from a tech perspective it's as easy as starting a session and then when you're connected to the desktop, click the monitor with the wand on it. From there, choose Canned Scripts and navigate to the one you want.
